Shipping policy

ORDERS WITH SHIPPING:

Bendigo Spirit currently uses Australia Post's eParcel service.

Standard shipping has a delivery ETA of 3-8 business days. Please note, this is an estimate only, and shipping times may differ due to unforeseen delays within the Australia Post network.

Once your order has been processed, you will receive a confirmation email containing a tracking ID, and details on how to trace your order. Please allow up to 12 hours (after shipping email is received) for your parcel to register this tracking ID against your order, before attempting to track your parcel.

If you give permission for your parcel to be delivered without a signature, please include this in your order notes during the checkout process. If an attempt to deliver your parcel is made where no one is at the nominated address, a card may be left stating that your parcel will be available for pick-up at your local post office. To collect your parcel, simple take the card, proof of ID (with signature), and proof of address to the Post Office listed on your card.

ORDERS WITH CLICK AND COLLECT:

If you would prefer to use our free 'game day click and collect' method of delivery, please ensure this is chosen during the checkout process. Once your order has been processed internally, you will receive confirmation that your order will be available for collection at the next Spirit home game. Please note, order processing may take 1-2 business days, and can be longer during our sale/busy periods. Please ensure when collecting your order, that you bring your photo ID with you.

All click and collect orders can be collected from the merchandise stand at Bendigo Spirit home games only. Please note, orders placed within 48 hours of a Bendigo Spirit home game may not be available for collection until the following game day.